These Terms of Service apply to the Möva app and website, to Möva memberships, and to every class, appointment and event you book through Möva. Please read them before you create an account. Section 10 affects your legal rights, and is set out in bold for that reason.
1.1 Agreement. These Terms govern your Möva account, your membership, and every class you book through Möva. By creating an account or buying a plan you agree to them. If you do not agree, do not use Möva.
1.2 What Möva is. Möva is a booking and payment channel. The studios listed on Möva provide and sell the classes. Möva does not own, operate or control any studio, does not employ any instructor, and does not provide fitness instruction. When you book through Möva, your class is provided by that studio under that studio's own rules.
1.3 How payment works. Möva collects payment from you on behalf of the studio, as the studio's limited agent for collection only.
1.4 Who can join. You must be at least 18 and able to enter a binding contract. Möva is currently offered in Miami, Florida.
1.5 Your account. Keep your login details to yourself and tell us if someone else gets access. You are responsible for activity on your account. Give us accurate information and keep it current.
1.6 Health. You should be in good enough physical condition to take the classes you book, and you should talk to a doctor before starting if you have any doubt. Möva does not screen members for fitness to participate and does not give medical advice.
2.1 The plans. Möva offers monthly plans. Each plan gives you a number of classes per billing month across every studio on Möva.
| Plan | Price per month | Classes per month |
|---|---|---|
| Lite | $85 | 4 |
| Core | $179 | 9 |
| Boundless | $329 | Unlimited, 1 per day |
2.2 No credits, no tiers of access. Every plan can book at every studio on Möva. Classes are not credits and have no cash value.
2.3 One class rolls over. If you finish a billing month with at least one class unused, one class carries over into the next month. That month you can book your plan's classes plus the one carried over. Any other unused classes expire.
2.4 How the rollover works. It is one class, not one for every class you did not use, and it does not stack: a class that rolls into a month and is not used in that month expires at the end of it. The rollover applies to Lite and Core. Boundless is unlimited, so there is nothing to roll over.
2.5 What a rolled-over class is not. It has no cash value, is not refundable, cannot be transferred, shared or sold, and it is forfeited when your plan ends or your account closes.
2.6 Boundless: one class a day. Boundless has no monthly limit on classes, but you can book one class per day. The app shows this as "1 per day". Boundless is also for your own personal use: we may limit or end a Boundless plan if it is used to book for other people, resold, or used in a way that is clearly outside normal personal use.
2.7 Availability. Studios control which of their classes appear on Möva and how many spots are open, and may turn a class off at any time. A class you have already booked will be honoured. We do not guarantee that any particular studio, class or time will be available.
2.8 Studio plans. Some studios sell their own monthly membership through Möva. A studio plan is that studio's own product: the studio sets the price, decides what it includes and which of its classes it covers, and the plan is valid only at that studio. Möva collects the payment on the studio's behalf, as described in 1.3.
2.9 Studio plans renew monthly. A studio plan renews every month until you cancel it, and Sections 3 and 4 apply to it in the same way as they apply to a Möva plan: we charge the card you keep on file on the same day each month, you cancel in the app, and the plan then runs to the end of the period you have already paid for. Unused classes on a studio plan do not carry over, and the rollover in 2.3 applies only to Möva's Lite and Core plans.
2.10 Booking on a studio plan. Everything in Section 5 applies, including the 12-hour cancellation window. If you cancel inside the window or do not show up, we charge you the late-cancellation fee, the class goes back onto your studio plan so you do not lose it, and Möva pays the studio for the spot that was held for you. Classes you attend on a studio plan earn points in the same way as any other class.
3.1 Your plan renews automatically. Every plan renews each month unless you cancel it. We charge the card you keep on file on the same day each month, at the price shown when you bought the plan, plus applicable sales tax. By buying a plan you agree to these monthly charges, and they continue until you cancel in the app.
3.2 Price changes. If we change the price of your plan we will tell you at least 30 days before it takes effect. You can cancel before then.
3.3 Taxes. Prices shown exclude sales tax unless stated otherwise.
4.1 How to cancel. You can cancel at any time in the app, under your membership settings. No phone call and no email is required.
4.2 What happens when you cancel. Your plan keeps running until the end of the period you have already paid for. You can keep booking classes until that date. The plan then ends and does not renew.
4.3 No partial refunds. We do not refund any part of the month you have already paid for, and unused classes are not refunded, including a class carried over from an earlier month. This is what "cancel anytime" means: you can stop future charges at any time, not get back the current month.
4.4 Fees still apply. Cancelling your plan does not cancel fees you have already incurred. If you cancelled a class late or missed one, that fee is still charged.
4.5 Failed payments. If a payment fails we will try again and may pause your plan until it clears. While your plan is paused you cannot book. If it is not resolved we may end your plan. You are responsible for keeping a valid card on file, and for any fee your bank charges you.
4.6 Fees on your card. By keeping a card on file you authorise Möva to charge it for your plan, for drop-in classes you buy, and for late-cancellation and no-show fees as described in Section 5.
This is the part members ask about most, so it is written as plainly as we can.
5.1 Booking. You book a class in the app. Your spot is held for you at the studio. Studios do not hold spots for Möva, so whoever books first gets the seat.
5.2 The 12-hour window. You can cancel any booking free of charge up until 12 hours before the class starts. The app shows you the exact day and time of that deadline when you book, and tells you if a class is already inside the window.
5.3 Cancelling late or not showing up. If you cancel inside the 12 hours, or you do not show up, we charge a late-cancellation fee. The fee depends on the studio and ranges from $15 to $30. Before you cancel a class inside the window, the app shows you the exact fee and asks you to confirm, so you never pay a fee you have not seen first.
We charge this because the studio is paid for your spot whether or not you attend. The seat was held for you and nobody else could take it.
5.4 Your class comes back. If you are on a plan and you cancel late or do not show, the class returns to your plan for that month. You are charged the fee, but you do not lose the class.
5.5 If the studio cancels. If a studio cancels a class, you are not charged anything and the class returns to your plan. If you paid for a drop-in you get a full refund.
5.6 Arriving late. Studios set their own rules on late arrival and may refuse entry. If you are refused entry for arriving late, that is treated as a no-show.
5.7 Repeated no-shows. We may limit or suspend your ability to book if you repeatedly cancel late or do not show up.
6.1 What a drop-in is. A drop-in is a single class bought on its own, without a plan, at the price shown in the app. You pay for it when you book. Anyone with a Möva account can buy one, whether or not you are on a plan, and buying one does not start a plan and does not set up any recurring charge.
6.2 Cancelling a drop-in. You can cancel free of charge, with a full refund, up until 12 hours before the class starts. If you cancel inside the 12 hours, or you do not show up, the payment is not refunded. You are not charged a separate late-cancellation fee on top of that: with a drop-in, the payment you have already made is the fee.
6.3 The booking rules still apply. Everything in Section 5 applies to a drop-in as well, including the 12-hour window, the studio's own rules and what happens if you arrive late. If the studio cancels the class, you get a full refund under 5.5.
6.4 Points. A drop-in you attend earns points in the same way as a class on a plan.
7.1 Plans are non-refundable. Möva plans and studio plans bought through Möva are non-refundable, including any unused classes and any class carried over from an earlier month, except where the law requires a refund.
7.2 When we will refund. We refund you if a studio cancels a class you booked, if we charge you in error, or where the law requires it.
7.3 How refunds are paid. Refunds go back to the card you paid with, and can take several business days to appear.
7.4 Chargebacks. If you dispute a charge with your bank rather than contacting us, we may suspend your account while the dispute is open. Please contact us first; most problems are quicker to fix directly.
8.1 How it works. You earn one point for every class you attend. Every 20 classes you attend at the same studio on a Möva plan earn you one free class at that studio. The count is kept per studio: classes at different studios do not add up to a free class.
Resident status. Reaching 20 classes at one studio within the previous twelve months also makes you a Resident at that studio. Resident status is shown on your profile, is assessed on a rolling twelve-month basis, carries no benefit beyond the free class, and is separate from your Möva-wide tier (Mover, Shaker, Local or Legend).
8.2 What points are not. Points have no cash value, cannot be bought, sold, transferred or exchanged for money, and are not your property.
8.3 Earning. Points are earned for classes you actually attend. A class you cancelled late or did not show up for does not earn points.
8.4 Changes. We may change how points are earned or redeemed, with notice. Points you have already earned will be honoured on the terms that applied when you earned them.
8.5 If your plan ends. Your points are worked out from the classes you have attended, so they stay on your account if your plan ends, if you pause, or if you come back later on a different plan. Deleting your account removes your attendance history and your points with it, and they are not restored if you sign up again.
9.1 The studio's rules apply. Each studio sets its own rules on arrival times, equipment, clothing, conduct and safety, and may ask you to sign its own waiver or complete its own intake. Those rules apply to you in addition to these Terms.
9.2 Studios may refuse entry. A studio can refuse or remove you for breaking its rules, for behaviour that affects other people, or on safety grounds. If that happens the class counts as attended.
9.3 Problems at a studio. Raise anything about a class, an instructor or a facility with the studio first. Tell us too, and we will help where we can, but the studio provides the class.
Please read this section carefully. It affects your legal rights. By accepting these Terms you are agreeing to assume the risks of physical exercise and to give up the right to bring certain claims against Möva, including claims based on Möva's own negligence.
10.1 You understand and accept the risk. Physical exercise carries a real risk of injury, including serious and permanent injury, and in rare cases death. That risk comes from the activity itself, from equipment and apparatus, from floors and facilities, from instruction and cueing, from other participants, and from your own physical condition, whether known to you or not. It also applies to Möva events and to getting to and from a studio or an event. You accept all of that risk voluntarily and knowingly every time you book, attend or take part in anything through Möva.
10.2 You are responsible for your own fitness to participate. You confirm that you are physically able to take the classes you book, that you have no condition that makes participation unsafe, that you will tell the instructor about any injury, condition, pregnancy or limitation that matters before class, and that you will stop and ask for help if something does not feel right. Möva does not screen members, does not assess whether a class is appropriate for you, and does not provide medical advice. If you need emergency care at a class or an event, you authorise the studio or event staff to arrange it, and you are responsible for the cost.
10.3 Waiver and release. To the fullest extent permitted by Florida law, you waive, release and forever discharge Möva Wellness LLC and its owners, officers, directors, employees, contractors, agents and affiliates from any and all claims, demands, causes of action, liabilities, losses, costs and expenses of any kind, whether known or unknown, for personal injury, illness, death, or loss of or damage to property, arising out of or in any way connected with:
This release expressly includes claims arising from the ordinary negligence of Möva or anyone released above. You agree it applies whether the injury or loss results from that negligence, from the inherent risks of exercise, or from any other cause, except as stated in 10.7.
10.4 You agree not to sue. You agree not to bring any claim released in 10.3 against Möva or anyone released there, and not to join or support such a claim brought by anyone else on your behalf. If you or someone acting for you does bring one, you agree to cover Möva's resulting losses, including reasonable legal fees.
10.5 This release is Möva's own, and covers only Möva. It runs between you and Möva. It does not release the studio, the instructor or anyone else, and Möva does not give it on their behalf. Studios keep their own waiver and intake process, which is a separate agreement between you and that studio: Möva is not a party to it, and signing it does not limit this release or replace it.
10.6 Who this binds. This section binds you and, to the extent the law allows, your heirs, next of kin, executors, administrators, personal representatives and anyone claiming through you.
10.7 What this does not cover. Nothing in this section releases Möva from liability that cannot be released under Florida law, including liability for its own gross negligence, recklessness or wilful misconduct.
10.8 If part of this fails. If any part of this section is found unenforceable, the rest of it stays in force and is to be given the broadest effect the law allows.
10.9 You accept this when you join. You accept this section when you create your Möva account, and you confirm it again each time you book a class or register for an event. You have had the chance to read it, you understand it, and you are signing it freely rather than relying on anything said to you outside these Terms.
11.1 Your account. You must be 18 or older to join Möva. Keep your login details to yourself, and tell us if you think someone else is using your account. One account per person, and your plan is yours alone: you cannot book classes for other people or let anyone else use your plan.
11.2 Friends and what they can see. Möva is social by design. When you connect with someone, they can see the classes and events you have booked. You control who you connect with, and you can disconnect at any time in your settings.
11.3 Your profile. Your name, photo and the studios you attend may be visible to people you connect with and, where you choose, to the wider Möva community. Choose what you are comfortable sharing.
11.4 Messages and content. You are responsible for what you post, send and share through Möva. Do not post anything unlawful, harassing, hateful, misleading, or that infringes someone else's rights, and do not use Möva to advertise or recruit for anything else.
11.5 Photos at studios and events. Many studios have their own filming rules, and some do not allow photography in class. Follow the studio's rules, and get the consent of anyone you photograph. At Möva events we may photograph or film, and by attending you agree we may use that material to promote Möva. Tell us at an event if you would rather not appear and we will respect it.
11.6 What you give us permission to use. You keep ownership of what you post. You give Möva permission to host, display and share it inside the app and, where you have made it public, to feature it in Möva's own marketing. You can delete your content at any time.
11.7 Reporting and removal. Tell us if you see something that breaks these rules. We may remove content and suspend or close accounts that do.
11.8 Privacy. Our Privacy Policy explains what we collect and how we use it, including location, camera, photos, payment details and your friends and messages.
12.1 Changes to these Terms. We may update these Terms. If a change materially affects you, we will tell you by email or in the app at least 30 days before it takes effect, and for a change to price or billing we will ask you to accept it before your next renewal. Continuing to use Möva after a change takes effect means you accept the updated Terms.
12.2 Changes to the service. Studios, classes, prices, plans and features change. We may add or remove studios at any time, and a studio leaving Möva is not a reason for a refund of a plan you can still use elsewhere on Möva.
12.3 Suspension. We may suspend or close your account if you break these Terms, if a studio reports serious misconduct, if a payment fails and is not resolved, or if we reasonably suspect fraud.
12.4 Closing your account. You can close your account at any time in the app. Closing it deletes your account and ends your plan immediately. We do not refund the rest of the month, so if you want to use the classes you have already paid for, cancel your plan first and close your account after it ends. Deleting your account also removes your attendance history and your points, as described in 8.5.
13.1 The service is provided as it is. To the fullest extent the law allows, Möva makes no warranty that the app will be uninterrupted or error-free, that a particular studio, class or instructor will be available, or that any class will suit your needs or goals.
13.2 We do not provide the classes. Studios and instructors are independent businesses. They are responsible for their classes, their instructors, their premises, their equipment and their own safety practices. Möva does not employ, train, supervise or certify them, and does not inspect their facilities.
13.3 No medical advice. Nothing in the app is medical advice. Speak to a doctor before starting or changing an exercise routine.
13.4 Limit on our liability. To the fullest extent the law allows, Möva is not liable for indirect, incidental, special or consequential damages, or for lost profits or lost data. Where Möva is liable, its total liability to you is limited to the greater of the amount you paid Möva in the 12 months before the claim, or one hundred dollars. Nothing here limits liability that cannot be limited under Florida law.
13.5 Indemnity. You agree to cover Möva's losses, including reasonable legal fees, arising from your breach of these Terms, your conduct at a studio or an event, or content you post.
14.1 Talk to us first. Email hello@movawellness.com and give us 30 days to resolve it. Most things are settled this way.
14.2 Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before one arbitrator, in Miami-Dade County, Florida, in English. Judgment on the award may be entered in any court with jurisdiction.
14.3 No class actions. Claims are brought individually, not as a class action or on behalf of others.
14.4 Small claims and injunctions. Either of us may bring a claim in small-claims court if it qualifies, and either of us may ask a court for an injunction to protect intellectual property or confidential information.
14.5 Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
15.1 Whole agreement. These Terms, together with our Privacy Policy, are the whole agreement between you and Möva about your membership.
15.2 If part of this fails. If a provision is found unenforceable, the rest stays in force.
15.3 Transfers. You may not transfer your rights under these Terms. We may transfer ours as part of a sale or reorganisation of the business.
15.4 No waiver. If we do not enforce a provision, we have not waived it.
15.5 Apple and Google. If you bought your plan through the App Store or Google Play, that store's own terms also apply to the purchase, and refunds for store purchases are handled by the store.
Questions about a class, an instructor or a facility go to the studio first. Questions about your plan, a charge or your account come to us.